Order Cancellation

• You may cancel your order as long as it has not yet been processed.
• A 2.7% + $0.30 transaction processing fee charged by payment provider is non-refundable for cancellations resulting from customer's request or reasons not caused by us.
• Before placing an order, you must ensure that the chosen part and paint option fits your vehicle’s color, year, and model.

Lead Time

• Most orders are shipped within the next two days.
• Made-to-order and paint-to-order items have a lead time of 0 to 5 weeks.
  

Lost/Stolen/Delayed Packages

• Orders marked as “Delivered” with proof of delivery are not eligible for replacement if they are later claimed to be missing.
• We are not responsible for stolen packages.
• For Lost in Transit packages, we will file a package search claim. However, we do not offer replacements or refunds within the search period.
• For compensation for lost packages, buyer must wait for the shipping carrier’s final results. We do not provide compensation before the final results are released.

Failed Delivery / Rejected Packages

• If a package is refused or returned due to an unsuccessful delivery, the order will be canceled and treated as a return.

Please refer to the policy applicable to your product’s category.

General Returns

• If a return is requested due to a confirmed defect, all applicable fees will be covered by us.
• Unused, open-box items may be returned within 7 days of delivery.
• For return request, please email support@yottooverland.com

Restocking Fee

• A restocking fee of 20% applies to all returns, except in cases where the item is received damaged or defective.
• If a return shipping label is provided, both the original and return shipping costs will be deducted from the refund.

Quality Control

We provide a mid-tier, production-paced paint finish. While we do not advertise our finishes as flawless or show-car quality, we strive to deliver the best possible results with every order.

Damaged

• We cannot guarantee that paint parts will arrive in pristine condition after transit. If you require the parts to be show-ready, please consider using a local body shop to perform the job, eliminating the risk associated with shipping.
• Imperfection: Shipping freshly painted parts will show surface scratches, dings, or chips. These can be corrected with polishing or detailing. Such imperfections are not considered damage or grounds for a product being deemed unacceptable. However, we are committed to working with you towards a resolution.
• Significant Damage: Painted parts with significant damage—such as cracks that prevent proper installation. In these cases, we will replace the damaged part only.

Return Policy

• We are a custom shop, and once the order is processed, paint-to-order parts are non-returnable.
• Exceptions may be made for confirmed workmanship errors.
• Approved return must be unused, and in original condition. Return received with missing parts, evidence of use, or damage due to inadequate packaging will be subject to a higher restocking fee.

Exchanges

All exchanges are processed as new purchases.

Lost/Stolen/Delayed

• If a package is confirmed lost in transit for 14 days or more, we will offer a replacement after all reasonable attempts to locate the shipment have failed.
• Once a shipment is confirmed delivered by the carrier, responsibility for the package transfers to the recipient. We cannot replace or reimburse items reported missing after confirmed delivery.

Warranty Coverage

• Color-matched parts: 1-year warranty
• Raptorized products: Lifetime

Within the warranty period, if a paint failure arises due to a manufacturing or coating defect (and not due to improper installation, physical damage, misuse, or natural causes), we will provide repair or replacement services.

However, for damage caused by human error or external factors, we do not offer any warranty.

Disclaimer

• Yotto Overland specializes in custom refinishing services. The price reflects the labor, materials, and time required to professionally refinish the part. The included base component simply serves as the foundation for the refinishing work, and its cost is not considered in the listed service price.
• Freshly painted parts are fragile and delicate. Although we take every precaution in packaging and protection, we cannot guarantee that painted surfaces will be completely free of minor imperfections that may occur during shipping.
• Any minor cosmetic imperfections caused by shipping that can be polished are not considered damage or defects and do not qualify for a return, partial refund, or exchange.
• We use factory paint codes to achieve the closest possible match. A 100% perfect color matching cannot be guaranteed due to material differences.
• Slight color variation does not qualify as a product “not as described.” If a color is visibly incorrect compared to your vehicle, we will rework the item or issue a refund.
• We don’t advertise our paint finish as flawless.

Returns Acceptable Before Installation

• Professional installation is required.
• Inspect your decal upon arrival for personal liking and condition before installation.
• Once peeled off, the decal is considered used and is not eligible for return or exchange.
• Returns will subject to a 20% and up restocking fee depending on returned condition.

Warranty After Installation

• Once installed, decals is covered by 1 year warranty. A replacement set may be offered at a discounted price during the warranty period.
• Installation errors (creasing, misalignment, bubbling, peeling, etc.) are the responsibility of the installer.

Color & Fitment

• Slight color variations may occur due to monitor settings and lighting conditions.
• All decals are tested to fit OEM specifications under proper installation.
• Decals are intentionally printed slightly oversized (with an excess safety line) to allow trimming for a precise fit.

These factors do not qualify as “inaccurate descriptions” and do not qualify for returns or refunds.

All drop-shipped products follow the return and warranty policies of the original manufacturer or partner seller. Any approved return must be shipped back to the original sender, not to Yotto Overland.

For warranty-related issues, you may contact the manufacturer directly for faster assistance.

Return & Warranty

Due to regulations on shipment of chemical hazards:

• Returns are subject to a 25% restocking fee including hazmat fee.
• We provide repair or replacement services for part failures reported within three (3) months of delivery.
• Yotto Overland is not responsible for any damages, malfunctions, or injuries arising from installation, operation, or use of this product.
• This unit and its components are produced by a third-party manufacturer. Yotto Overland’s role is solely that of a distributor.

Liability & Assumption of Risk

By purchasing and using the Combusto Diesel Heater, you assume full responsibility for its operation and associated risks. Yotto Overland is not liable for:

• Property damage
• Personal injury
• Equipment failure
• Legal penalties
• Financial loss

It is the buyer’s sole responsibility to ensure proper installation, operation, and maintenance according to the manufacturer’s guidelines and local regulations.

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